Robert William
Royal Plaza,
49, Broadway, 9th floor,
Florida 14568.
Home: (444) 555-1234
rwilliam@xyz.com
SUMMARY OF QUALIFICATIONS
Professional experience with particular expertise in:
- Customer Service
- Business Management
- Team Development
- Sales Techniques/Presentations
- Accounts Payable
- Purchasing
CUSTOMER SERVICE SKILLS
- Accurate, flexible and detail oriented.
- Maintained confidentiality while dealing with client files.
- Ability to resolve customer concerns to the satisfaction of both parties.
- Increased rapport with clients by showing sincere interest in their concerns.
- Retail/Sales skills.
EXPERIENCE
Miami Arrow
1998-Present
Assistant Account Executive
- Managed all aspects $11.3 million moderate-sized customer
accounts for hospital market long-distance programs in 14 states
- Responsible for account acquisition, renewal, and retention
- Coordinate delivery schedules and monitor delivery personnel.
- Organize promotional demonstration activities for home and New York marketing office.
- Respond to and resolve customer complaints.
- Manage office operations and produce correspondence.
- Control stock and conduct purchasing procedures.
- Assist sales department in establishing client base/sales territories.
EDUCATION
PROPHET JUNIOR COLLEGE
Associate Degree Program
Computer Operations Program: Lotus 1-2-3, Database III, Typing,
Word-processing (Multimate), Business Math, Speech Communication,
Introduction to Computers and English Composition.
PERSONAL
Willing to relocate.
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