Robert William
Royal Plaza,
49, Broadway, 9th floor,
Florida 14568.
Home: (444) 555-1234
rwilliam@xyz.com
OBJECTIVE :
To obtain a position as a Distribution Manager that utilizes my 7 years of distribution and logistics management experience, my experience founding and managing a small business, and my bachelor's degree in business administration.
CAREER PROFILE: :
- Operations Manager with a strong background and understanding of the engineering process.
- Excellent interpersonal skills with an ability to work effectively with individuals at all levels.
- Proven motivational skills.
- Strong problem resolution skills.
- Dedicated: achieved a reputation for consistently going beyond what is required.
- Enthusiastic and organized with exceptional follow-through abilities.
EDUCATION :
Bachelor of Business Administration in Management, May 2006
Illinois State University, Normal, Illinois
Graduated Magna Cum Laude with a GPA of 3.8 on a 4.0 scale
Courses taken included:
| Strategic Management | Personnel Planning and Selection |
| Organizational Decision Making | Compensation and Performance Appraisal |
| New Venture Creation | Business Data Communications |
| Quality Assurance | Staffing and Selection |
PROFESSIONAL EXPERIENCE:
Caribbean Cruises
Oct 2002 - Present
Host
- Coordinate daily activities for guests.
- Translate daily program into German, French and Spanish.
- Host arrival and departure meetings for guests with a strong desire to provide clients with the best possible holiday experience.
- Manage the embarkation and disembarkation of guests.
- Assist guests with information and advice depending on client need and expectation.
- Successfully handle all public relations issues.
Queens Cruise Line
Jan 2001 - Aug 2002
Assistant Purser
- Supervised staff on front desk operations, providing guests with an excellent service.
- Performed employee evaluations and appraisals.
- Coordinated the induction and training of new employees.
- Responsible for the scheduling of front desk and purser staffing.
- Responsible for the embarkation and disembarkation of passengers and crew.
- Oversaw the general running of the front desk on a daily basis.
- Responsible for the management of financial transactions including: Passenger onboard credit system, casino revenue and revenue collection and cash balancing.
- Performed auditing and accounting procedures.
- Liased with passengers providing advice and information, willing to do whatever it takes to ensure guests comfort and enjoyment.
NOTABLE ACHIEVEMENTS
- Redesigned Klein's floor layout, resulting in a more attractive store and a 300% increase in customer traffic.
- Averaged 17% year-to-year sales increase.
SKILLS:
Fluent in Japanese, Urdu and German.
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